• Please be advised that if you do not use a tracked postage service we cannot be held responsible if your parcel fails to reach us.
  • Please retain your postage receipt until your return has been processed and you have received your exchange order or a refund.
  • Please note: If you are returning your order from outside of the European Union, we cannot be held responsible for customs issues. Any charges will need to be paid for by the customer.
  • You will be responsible for the cost of return postage. However, we do not charge to post your exchange request product/products.
  • When you believe you have received an incorrect size please be aware that the UK size is not shown on the sole of the shoes.


Warehouse Address

Snowmann Ltd, Unit C, 690 London Road, West Thurrock Essex RM20 3LD 


Please note this is our warehouse address - If you wish to contact us for any reason please use the contact form as the warehouse staff can not help with customer service issues.

If you have any other queries please visit the Contact Us page.

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