Deliveries & Returns
We use Royal Mail services for all our customers. You will receive an email from Royal Mail with dispatch and delivery information. Each order includes a "Track and Trace" number enabling you to stay in touch with your order. SMS confirmations will be sent to U.K. customers who have logged in and entered their mobile phone number when placing their order.
Please note that some orders may take longer to arrive than usual, due to the extra social distancing measures we have put in place to keep our warehouse employees and couriers safe. Please allow 1 - 3 working days for your order to be processed for dispatch. On dispatch all UK orders will be sent using Royal Mail Tracked 24 or 48. Please allow 3 working days before contacting us regarding the dispatch of your order. Please note that deliveries may take longer during promotions and peak periods.
UK + British Isles
FREE for orders over £50.00 via Royal Mail Tracked
Royal Mail Tracked - £3.50
Royal Mail deliver U.K. parcels from Monday to Saturday. You can track your order by entering your "Track and Trace" number here.
Europe/Rest of the World
Within 7 working days - Royal Mail International - £12.50
Orders are delivered by the National Postal Service of the destination country.
We deliver to many destinations worldwide. Please note that you may be subject to extra charges depending on Customs and Import regulations relating to the destination country. You are advised to check your local regulations as they are subject to change at any time. If you decide to refuse any shipments from zaxyshoes.co.uk, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package and the cost of returning the package to zaxyshoes.co.uk. This amount will be deducted from your merchandise refund.
To return product/s for a refund or an exchange, please complete the Returns Advice Form which you will find on the reverse side of your invoice and include it with your return parcel. In the event that you no longer have the Returns Advice Form please Contact Us.
Our Covid-19 Return Policy update: We now accept the return of products within 60 days of shipping, provided the products returned are in their unused, original condition and in the original packaging. Please be aware that the original shoe box is part of the product. This does not affect your statutory rights. Please note that returned parcels may take longer to be processed than usual, due to the extra social distancing measures we have put in place to keep our warehouse employees and couriers safe. Please allow 10 working days before contacting us regarding requested exchanges and refunds.
Please return the items using a tracked postage service of your preference, zaxyshoes.co.uk cannot be held responsible if your parcel fails to reach us and you do not have proof of delivery. Customers are responsible for the return postage cost. Please retain your receipt for proof of postage until we have confirmed receipt of your return parcel. If you are returning your order from outside of the UK, any customs issues or charges will need to be settled by the customer.
All exchange items are posted free of charge.
If you have received an incorrect or faulty item, please Contact Us with information regarding the fault or error so we are able to assist you in resolving the issue promptly. We will provide you with instructions on how to proceed, please do not return the item without our consent. If you believe you have received an incorrect size, please be aware that the UK size is not shown on the sole of the shoes.
Snowmann Ltd, Unit C, 690 London Road, West Thurrock, Essex, RM20 3LD, United Kingdom
If you have any queries please visit the Contact Us page or email the Customer Service Team at firstname.lastname@example.org