We use Royal Mail services for all our customers. You will receive an email from Royal Mail with dispatch and delivery information. Each order includes a "Track and Trace" number enabling you to stay in touch with your order. SMS confirmations will be sent to U.K. customers who have logged in and entered their mobile phone number when placing their order.
Please note that some orders may take longer to arrive than usual, due to the extra social distancing measures we have put in place to keep our warehouse employees and couriers safe. Please allow 1 - 3 working days for your order to be processed for dispatch. On dispatch all UK orders will be sent using Royal Mail Tracked 24 or 48. Please allow 3 working days before contacting us regarding the dispatch of your order. Please note that deliveries may take longer during promotions and peak periods.
UK + British Isles
FREE for orders over £50.00 via Royal Mail Tracked
Royal Mail Tracked - £3.50
Royal Mail deliver U.K. parcels from Monday to Saturday. You can track your order by entering your "Track and Trace" number here.
Europe/Rest of the World
Within 7 working days - Royal Mail International - £12.50
Orders are delivered by the National Postal Service of the destination country.
We deliver to many destinations worldwide. Please note that you may be subject to extra charges depending on Customs and Import regulations relating to the destination country. You are advised to check your local regulations as they are subject to change at any time. If you decide to refuse any shipments from zaxyshoes.co.uk, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package and the cost of returning the package to zaxyshoes.co.uk. This amount will be deducted from your merchandise refund.