Frequently Asked Questions
Am I buying original Zaxy Shoes?
zaxyshoes.co.uk is an official online retailer for Zaxy Shoes. All of our items are genuine and authentic.
Are Zaxy Shoes eco friendly?
All products are recyclable and vegan friendly - no animal products are used.
What size should I order?
Please refer to our Size Guide for assistance.
What payment methods are accepted?
We accept Visa, Mastercard, American Express, Maestro, Delta, Electron and also PayPal. Payment for all orders is completed once the order has been successfully placed. Prices are shown inclusive of UK VAT at 20% where applicable. zaxyshoes.co.uk pay all VAT where due direct to UK customs.
If you are buying from outside the UK, your credit card will be debited in UK pounds and your credit card company will exchange it into your home currency at the time of the transaction. Please note that prices shown in € (EUR) and $ (USD) are indicative only and the actual amount you pay will depend on the exchange rate at the time of purchase and your credit card provider.
Why has my payment been declined?
For your own protection we take card security very seriously. Card payments can be declined for a variety of reasons. Usually the reason is the address / postcode / CV2 (three digit security code) number does not match correctly, so make sure you:
Why am I asked for additional security information if I pay with my debit card?
All UK Banks require that online retailers use 3D secure with all debit cards. 3D Secure is an authentication scheme that requires the cardholder to enter an additional password when they make an online purchase. The addition of password protection allows extra security on transactions that are processed online.
We also undertake rigorous security checks to ensure we protect cardholders as much as we possibly can. The Customer Service Team may email you requesting further information in order to verify you as the cardholder. zaxyshoes.co.uk reserve the right to cancel your order if our security checks are not successful.
How will my order be posted?
Please click here for dispatch and delivery information.
How do I cancel my order?
Please Contact Us or email the Customer Service Team at email@example.com quoting your order number and stating that you wish to cancel your order.
Please be aware that orders cannot be cancelled once they have been dispatched.
What is your returns policy?
Please click here for returns information.
Why have I not received an email from zaxyshoes.co.uk?
Please ensure your email address associated to your order is correct and also check in your junk or spam folder in your email account.
Do you run promotions?
Yes, we do! Please subscribe to our newsletter so you are notified promptly of all promotions.
During promotional periods where a discount is offered at checkout, all other discount codes cannot be used in conjunction with the running offer.
If you have any queries please visit the Contact Us page or email the Customer Service Team at firstname.lastname@example.org